Supervisor View
One rollup over the same operational records the care managers work in — caseload, SLA state, escalations and completion rates are all derived live from the cases below, so drilling into a number always lands on the record that produced it.
24
Open cases
10
High risk
18
Open work items
12
SLA breached
1
Due soon
2
Open escalations
3
Reassessments overdue
Assessment completion
50%12 of 24 · 6 in progress · 6 not started
Care gap closure
0%0 of 7 · 7 still open
Caseload by care manager
| Care manager | Cases | High risk | Open tasks | SLA breached | Escalations | Assessments done | Top priority | |
|---|---|---|---|---|---|---|---|---|
| Sarah Lee | 9 | 6 | 4 | 7 | 1 | 5 | 122 | View queue → |
| Priya Patel | 7 | 3 | 1 | 3 | 1 | 3 | 105 | View queue → |
| James Okafor | 8 | 1 | 2 | 2 | 0 | 4 | 58 | View queue → |
SLA breaches
Most overdue first- 13d overCARE GAPHbA1c screening overdueMaria Smith · CM Sarah Lee · owner Behavioral Health Team
- 6d overCARE GAPPolypharmacy review overdueMarcus Johnson · CM Priya Patel · owner Pharmacy Team
- 3d overCARE GAP7-day post-discharge follow-up overdueSamuel Osei · CM Sarah Lee · owner Sarah Lee
- 2d overTASKConfirm PCP appointmentMaria Smith · CM Sarah Lee · owner Scheduling Team
- 44h overALERTMissed last two PCP appointmentsMaria Smith · CM Sarah Lee · owner Scheduling Team
- 30h overESCALATIONMissed post-discharge medication reconciliation windowWei Zhang · CM Sarah Lee · owner Supervisor — Dana Whitfield
- 20h overTASKMedication reconciliation callMarcus Johnson · CM Priya Patel · owner Pharmacy Team
- 12h overTASKConfirm SUD program intake appointmentAngela Torres · CM James Okafor · owner Scheduling Team
- 10h overTASKReview CHF medication adherenceMarco Diaz · CM James Okafor · owner Pharmacy Team
- 6h overESCALATIONCHF weight gain flagged by remote monitoringHarold Baxter · CM Priya Patel · owner Supervisor — Dana Whitfield
- 2h overALERTMedication interruption detected - metforminMaria Smith · CM Sarah Lee · owner Pharmacy Team
- 16m overTASKSchedule cardiology follow-upKevin O'Malley · CM Sarah Lee · owner Scheduling Team
Open escalations
Supervisor queue- SLA breached 30h agoMissed post-discharge medication reconciliation windowWei Zhang · CM Sarah Lee · owner Supervisor — Dana Whitfield
- SLA breached 6h agoCHF weight gain flagged by remote monitoringHarold Baxter · CM Priya Patel · owner Supervisor — Dana Whitfield