Supervisor View
One rollup over the same operational records the care managers work in — caseload, SLA state, escalations and completion rates are all derived live from the cases below, so drilling into a number always lands on the record that produced it.
24
Open cases
10
High risk
51
Open work items
51
SLA breached
0
Due soon
19
Open escalations
5
Reassessments overdue
Assessment completion
54%13 of 24 · 6 in progress · 5 not started
Care gap closure
0%0 of 7 · 7 still open
Caseload by care manager
| Care manager | Cases | High risk | Open tasks | SLA breached | Escalations | Assessments done | Top priority | |
|---|---|---|---|---|---|---|---|---|
| James Okafor | 10 | 3 | 21 | 41 | 13 | 5 | 323 | View queue → |
| Sarah Lee | 8 | 5 | 1 | 6 | 4 | 5 | 115 | View queue → |
| Priya Patel | 6 | 2 | 1 | 4 | 2 | 3 | 133 | View queue → |
SLA breaches
Most overdue first- 73d overCARE GAPHbA1c screening overdueEscalatedMaria Smith · CM James Okafor · owner Behavioral Health Team
- 66d overCARE GAPPolypharmacy review overdueEscalatedMarcus Johnson · CM Priya Patel · owner Pharmacy Team
- 63d overCARE GAP7-day post-discharge follow-up overdueEscalatedSamuel Osei · CM Sarah Lee · owner Sarah Lee
- 62d overTASKConfirm PCP appointmentEscalatedMaria Smith · CM James Okafor · owner Scheduling Team
- 62d overALERTMissed last two PCP appointmentsEscalatedMaria Smith · CM James Okafor · owner Scheduling Team
- 61d overESCALATIONMissed post-discharge medication reconciliation windowEscalatedWei Zhang · CM Sarah Lee · owner Supervisor — Dana Whitfield
- 61d overTASKMedication reconciliation callEscalatedMarcus Johnson · CM Priya Patel · owner Pharmacy Team
- 60d overTASKConfirm SUD program intake appointmentEscalatedAngela Torres · CM James Okafor · owner Scheduling Team
- 60d overESCALATIONCHF weight gain flagged by remote monitoringEscalatedHarold Baxter · CM James Okafor · owner Supervisor — Dana Whitfield
- 60d overALERTMedication interruption detected - metforminEscalatedMaria Smith · CM James Okafor · owner Pharmacy Team
- 60d overTASKSchedule cardiology follow-upEscalatedKevin O'Malley · CM Sarah Lee · owner Scheduling Team
- 59d overTASKSchedule behavioral health follow-upEscalatedMaria Smith · CM James Okafor · owner Scheduling Team
Open escalations
Supervisor queue- SLA breached 39d agoSLA breach: HbA1c screening overdueMaria Smith · CM James Okafor · owner Supervisor — Dana Whitfield
- SLA breached 39d agoSLA breach: Annual behavioral health follow-up overdueMaria Smith · CM James Okafor · owner Supervisor — Dana Whitfield
- SLA breached 39d agoSLA breach: Confirm PCP appointmentMaria Smith · CM James Okafor · owner Supervisor — Dana Whitfield
- SLA breached 39d agoSLA breach: Review medication list with pharmacyMaria Smith · CM James Okafor · owner Supervisor — Dana Whitfield
- SLA breached 39d agoSLA breach: Schedule behavioral health follow-upMaria Smith · CM James Okafor · owner Supervisor — Dana Whitfield
- SLA breached 39d agoSLA breach: Missed last two PCP appointmentsMaria Smith · CM James Okafor · owner Supervisor — Dana Whitfield
- SLA breached 39d agoSLA breach: Medication interruption detected - metforminMaria Smith · CM James Okafor · owner Supervisor — Dana Whitfield
- SLA breached 39d agoSLA breach: Confirm SUD program intake appointmentAngela Torres · CM James Okafor · owner Supervisor — Dana Whitfield
- SLA breached 61d agoMissed post-discharge medication reconciliation windowWei Zhang · CM Sarah Lee · owner Supervisor — Dana Whitfield
- SLA breached 39d agoSLA breach: Missed post-discharge medication reconciliation windowWei Zhang · CM Sarah Lee · owner Supervisor — Dana Whitfield